SHIPPING POLICY
SHIPPING
All NURIKIM Series is custom-made in our Studio in Hanam, Korea, and is produced to order. We do not keep stock of our products. We offer complimentary express shipping worldwide via EMS on orders above 300 $. For orders below 300 $, we charge 30$, shipping via Korean post. For all Non-Korean orders, local customs and taxes are not included in the total price, and fees may apply.
Please contact us if you have further questions at info.nurikim@gmail.com
Shipping windows:
Orders placed between the 1st - 15th day of the current month - are shipped the last week of the current month
Orders placed between the 15th - 31st day of the current month - are shipped the second week of the following month
Once we have accepted your order, you will receive an order confirmation via email. We reserve the right to not accept any orders at our sole discretion.
For shipments to the USA, a 5.5% customs duty applies.
RETURNS
We want to ensure you get all the information you need about our products. If you wish to exchange or return your products, please note that we offer a 14-day return policy, valid from the day you receive your order. Please reach out to us at info.nurikim@gmail.com to request a return form. All shipping costs associated with the return are covered by the customer. When exchanging an item, we will pay for the shipment of your new article. Please note that any products you return or exchange must be returned to us unused and in the same condition as when you received them. All tags must be attached, including the original packaging materials.
PRICES
Prices are shown on the site depending on your own location. All prices presented include Korean VAT. For all Non-Korean orders, local customs, taxes, and fees may not be included in the total price, and extra costs may apply. Instead, Korean VAT is deducted upon checkout. Contact us at info.nurikim@gmail.com if you need further assistance.
PAYMENT
We accept Paypal. Payment is charged when your order is placed.
TRACK YOUR ORDER
You will receive an e-mail with your EMS tracking number when your order is shipped.
FAULTY GOODS
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose, or as described. Please note that items damaged due to normal wear and tear, by accident, or through misuse will not be considered faulty. If the item is faulty when you receive it, you can return it for a refund, provided that you notify us of your complaint following applicable regulations. Please contact us at info.nurikim@gmail.com, and include the order number, description of the defect, and pictures. We will contact you after we have processed
the claim.
SHIPPING
All NURIKIM Series is custom-made in our Studio in Hanam, Korea, and is produced to order. We do not keep stock of our products. We offer complimentary express shipping worldwide via EMS on orders above 300 $. For orders below 300 $, we charge 30$, shipping via Korean post. For all Non-Korean orders, local customs and taxes are not included in the total price, and fees may apply.
Please contact us if you have further questions at info.nurikim@gmail.com
Shipping windows:
Orders placed between the 1st - 15th day of the current month - are shipped the last week of the current month
Orders placed between the 15th - 31st day of the current month - are shipped the second week of the following month
Once we have accepted your order, you will receive an order confirmation via email. We reserve the right to not accept any orders at our sole discretion.
For shipments to the USA, a 5.5% customs duty applies.
In case of any further questions regarding the customs clearance process, please contact us at info.nurikim@gmail.com
RETURNS
We want to ensure you get all the information you need about our products. If you wish to exchange or return your products, please note that we offer a 14-day return policy, valid from the day you receive your order. Please reach out to us at info.nurikim@gmail.com to request a return form. All shipping costs associated with the return are covered by the customer. When exchanging an item, we will pay for the shipment of your new article. Please note that any products you return or exchange must be returned to us unused and in the same condition as when you received them. All tags must be attached, including the original packaging materials.
PRICES
Prices are shown on the site depending on your own location. All prices presented include Korean VAT. For all Non-Korean orders, local customs, taxes, and fees may not be included in the total price, and extra costs may apply. Instead, Korean VAT is deducted upon checkout. Contact us at info.nurikim@gmail.com if you need further assistance.
PAYMENT
We accept Paypal. Payment is charged when your order is placed.
TRACK YOUR ORDER
You will receive an e-mail with your EMS tracking number when your order is shipped.
FAULTY GOODS
Goods are classified as faulty if they are not of satisfactory quality, fit for purpose, or as described. Please note that items damaged due to normal wear and tear, by accident, or through misuse will not be considered faulty. If the item is faulty when you receive it, you can return it for a refund, provided that you notify us of your complaint following applicable regulations. Please contact us at info.nurikim@gmail.com, and include the order number, description of the defect, and pictures. We will contact you after we have processed
the claim.